Refund policy
Returns and Refund Policy
Personalized Products
All FocusMelo products are made-to-order and fully personalized according to the customer’s specifications (image, text, size, and music link).
Because each item is custom-made, returns or refunds are not possible once production has started, unless the product arrives damaged or with a manufacturing defect.
⸻
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery at contact@focusmeloworld.com, providing:
• Your order number
• Clear photos of the defect or damage
After review, a replacement or refund may be issued at our discretion.
⸻
Order Cancellation
Orders can only be cancelled within 24 hours after purchase, before production begins.
After this period, cancellation is no longer possible as the production process is already underway.
⸻
Refund Eligibility
Refunds are granted only in the following cases:
• The product arrives damaged or defective
• The wrong item was received
• The order cannot be fulfilled due to a proven error on our part
For all other cases (e.g. change of mind, incorrect image, or address error), refunds are not applicable.
⸻
Shipping Issues
If a package is delayed or held in transit, please contact our support team for tracking assistance.
FocusMelo cannot be held responsible for shipping delays once the order has been dispatched.
⸻
Contact
For any questions or issues regarding your order:
📧 contact@focusmeloworld.com