Privacy policy

FocusMelo Privacy Policy

At FocusMelo, we take the privacy and security of our customers' data very seriously. This policy explains how we collect, use, share, and protect your personal information. It also describes how your data is shared with our payment providers, including Klarna, when you choose to use their services.

Information Collection

We collect personal information when you interact with our site and services, including when you:

  • Make a purchase.
  • Create an account.
  • Contact our customer service.
  • Use other services on our site.

The information collected may include your name, email address, postal address, phone number, and payment information.

We also automatically collect certain information when you visit our site, such as:

  • Your IP address.
  • Your browser information.
  • Your browsing habits.

Use of Information

The information we collect is used to:

  • Process your orders and manage transactions.
  • Respond to your requests and communicate information about your orders or our products.
  • Improve our services and website for a better user experience.
  • Marketing purposes (if you have consented to receive our communications).

Sharing Information with Klarna and other third parties
Klarna:

When you choose Klarna as your payment method, we share certain personal information with them for the purpose of processing your payment. This information includes:

Your contact details (name, address, email, phone number).
Information related to your order (products ordered, total price, billing and delivery information).
Data necessary to assess your eligibility for the Klarna payment option.

Klarna handles your information in accordance with their own privacy policy, available here: Klarna Privacy Policy.

Other Third Parties:

We do not share your personal information with third parties except as necessary to:

Process your orders with our service providers (payment management, shipping).
Comply with legal requirements.
With your explicit consent.

Information Security

We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure or destruction. This includes security protocols for online transactions and data management.

Your Rights

You have the right to access, correct, delete or limit the processing of your personal data. You can also withdraw your consent for certain uses of your information, including for marketing communications or data sharing with Klarna.

To exercise your rights or for any request relating to your personal information, please contact us at the following address: focusmelo.pro@gmail.com.

Data Retention Period

Your personal data is retained for as long as necessary to fulfill orders, comply with legal obligations or improve our services. When your information is no longer needed, it is deleted or anonymized.

Changes to the Privacy Policy

We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page, with the date of the last update.

Contact

If you have any questions or concerns about our privacy policy, or how we use your personal data, you can contact us at the following address: focusmelo.pro@gmail.com.

We are committed to protecting your privacy and creating a safe and secure environment for your online shopping.