FAQ
Everything you need to know
🚚
Express
4–7 business days
Free from $100
Free from $100
📦
Standard
10–15 business days
$5
$5
🛡️
Warranty
2 years
we remake it
we remake it
🔄
Returns
30-day
money-back
money-back
🎁
Offer
Buy 2, get 2 free
stackable
stackable
📱
No app
Tap your phone,
it plays
it plays
The frame
📱How does it work?
Just bring your phone close to the frame (contactless, like tap-to-pay) and your album opens right away. No QR code, no app.
💎Is it real glass or plastic?
Premium glass, UV-printed. No plexi, no paper: sharp details, colors that never fade, scratch-resistant and built to last. It never warps.
🎧Will it work with my phone and my music app?
Yes, with almost every recent smartphone that has contactless (iPhone XS/XR and newer, most Android phones). It works with Spotify, Apple Music, Deezer, YouTube Music, Amazon Music, SoundCloud and Tidal. Switching apps later? Message us, we update it.
💬Do I need a turntable?
No. You get the vinyl look, but your phone plays the album.
💬Which size looks like a vinyl?
The 12×12 in: it's the vinyl cover format, and our most popular size.
🧩Do I need to drill holes?
No. The adhesive patches included hold your frame with no holes and no marks, perfect for renters. You can also stand it on our support.
💬What's in the box?
Your FocusMelo frame and the double-sided adhesive patches to hang it, no tools needed.
💬No space on the wall?
The 6×6 in fits anywhere, and our support lets you stand it on a desk or a shelf.
💬Why does it cost more than a poster?
Because it's not paper: it's premium glass, the real cover and your music built in, made just for you. And it never warps.
💬Do I get a real frame or a file?
A real glass frame, shipped to your door. Not a file to print.
💬Does it look like the ads?
See for yourself: photos and videos from real customers, in their homes, here and on Trustpilot.
Albums & custom frames
💬Do you have my album?
Yes: any album available on a streaming platform can be made. Just type it in the search.
💬My album doesn't show up in the search?
Use the custom frame: add the cover and the album link, we take care of the rest. Or message us and we'll do it for you.
💬Can I get an album that just came out?
Yes, as soon as the official cover is online. Some releases are even available for pre-order.
💬Can I make a custom frame?
Yes: your photo, an EP, a single, your own artwork, with the music link of your choice. Create my custom frame →
💬Does a custom frame cost more?
No, only the size matters.
💬Can I use my playlist?
Yes, just send us the link.
💬Can I change the music later?
Yes, message us: it takes a few seconds.
💬What if the person doesn't use my music app?
The link opens in their app or in their browser.
Price & offer
💬How much does it cost?
6×6 in: $24.90 · 8×8 in: $34.90 · 12×12 in: $44.90 · 20×20 in: $114.90. And with Buy 2, Get 2 Free, 4 frames cost the price of 2.
🎁How does Buy 2, Get 2 Free work?
Add 4 frames to your cart and you only pay for 2. It applies automatically, no code needed. It's stackable: 8 frames = 4 free, 12 = 6… Mix any albums and sizes: in each set of 4, the 2 lowest-priced are free. Free frames aren't added for you: pick all 4 albums yourself.
💬Is it a good gift?
Yes: every frame arrives in a premium, eco-friendly box with a little surprise inside. You can also add our premium gift wrap ($8 for 3 frames).
Shipping, warranty & returns
🚚How long does shipping take, and how much is it?
Express: 4–7 business days, free from $100 ($12 below).
Standard: 10–15 business days, $5.
Taxes & duties included, no surprise fees. Your exact delivery date shows up before you pay.
Standard: 10–15 business days, $5.
Taxes & duties included, no surprise fees. Your exact delivery date shows up before you pay.
🛡️What if my frame has a problem?
2-year warranty: if your frame has a problem, we remake it. Lost or stolen in transit? We remake and reship it for free. And with our 30-day money-back guarantee, if you're not happy with it, send it back for a full refund.
⭐Is FocusMelo legit?
Rated 4.5 on Trustpilot by 50,000+ customers. Check out real customer walls, message us on Instagram (we answer), and you're covered by the 2-year warranty and the 30-day money-back guarantee.
💬My tracking isn't moving?
It can take a few days to update after your frame is made. Past your delivery date? Contact us with your order number.
Still a question? Contact us, we answer fast.